FAQ
1. How long does shipping take?
Orders are processed within 1–2 business days.Delivery usually takes 5–10 business days depending on your location.
2. Do you ship internationally?
Yes, we ship worldwide. Shipping times may vary depending on your country.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
4. Are your crystals natural?
Yes, our crystals are made from natural materials.Each piece is unique in color and texture.
5. Will the crystal look exactly like the photos?
Because each crystal is naturally formed, slight variations are expected.This is part of what makes each piece special.
6. Do crystals really have energy?
Crystal meanings are based on traditional beliefs.Some people connect deeply with them, while others simply appreciate their beauty.What matters most is how it makes you feel.
7. How should I wear my bracelet?
There is no strict rule.You can wear it daily or whenever you feel drawn to it.
8. Can I wear it all the time?
Yes, but we recommend removing it during intense activities or exposure to water to maintain its condition.
9. Is my payment secure?
Yes, we use secure encrypted payment systems to protect your information.
10. Can I return my order?
Yes, we accept returns within 30 days of delivery.Please refer to our Refund Policy for details.
11. What if my item arrives damaged?
Please contact us within 7 days of receiving your order.We will assist you with a replacement or refund.
12. Is this just a bracelet?
It can be — if you choose to see it that way.Or it can be something you return to,a small reminder you carry with you.
13. How can I contact you?
You can reach us anytime at:support@lunaraspace.com